Stephen K. Kwan is Professor of Service Science and Management Information Systems in the College of Business at San José State University, USA. He was the founding chair of the MIS department and had served as the Senior Associate Dean of the College. He is currently working on the Service Science, Management, Engineering, and Design (SSMED) research and academic program at SJSU. He is very active in the SSMED community. He works closely with IBM on SSMED and is a recipient of IBM Faculty Awards. He is a member of the American National Standards Institute (ANSI) Committee on Education and is a member of The International Cooperation for Education about Standardization (ICES). He was credentialed as an industry expert in the US Delegation to the APEC 2011 meeting in the US. He had also worked on projects with NIST, TOTVS, Sun Microsystems, Cisco, Microsoft, HP, the State of California, the US Army, etc. His current research interests include Global Trade in Services, Service Systems & Service Value Networks, and Design Thinking for Service System Innovation.
Stephen is also the ISSIP Ambassador to the Association of Information Systems (AIS). He has been a member of the organization since its inception in 1994. He initiated the organization’s Special Interest Group on Services (SIGSVC) and had served as vice chair and industry liaison. He had also been the track chair of service research at both AMCIS and ICIS conferences of AIS.
Stephen received a B.S. and M.S. in Computer Science from the University of Oregon, and a Ph.D. in Management from UCLA.