Innovating your Business for Service Success, Professor Andy Neeley, Director Cambridge Service Alliance, ISSIP Ambassador, October 9, 8:00 am-9:00 am PST
Drawing on five years of research, Professor Andy Neely talks about some of the latest innovation in service business model innovation, focusing particularly on the capabilities required to deliver services successfully. This talk will be particularly relevant for those firms making the “shift to services”, supplementing traditional product offerings with new or additional services. Drawing on examples from industries as wide ranging as aerospace and defense to publishing, healthcare to mining and construction, Professor Neely will illustrate what leading firms are doing as they reinvent their business models to ensure they deliver maximum value to their customers.
Nick Frank interviews Dave Gordon from Roll Royce PLC, on how their Defence Business is developing services that contribute to creating a long term sustainable future.
Jim Spohrer, Director, IBM University Program Worldwide, in conversation with Yassi Moghaddam, Executive Director, ISSIP, on 21st century workforce