Paul P. Maglio

ISSIP Ambassadors to California Center for Service Science

Paul P. Maglio is a Professor of Technology Management at the University of California, Merced, and a research staff member at IBM Research, Almaden. He holds a bachelor’s degree in computer science and engineering from MIT and an M.S. and a Ph.D. in cognitive science from the University of California at San Diego. Since joining IBM Research, Dr Maglio has worked on programmable Web intermediaries, attentive user interfaces, multimodal human-computer interaction, human aspects of autonomic computing, and service science. He is currently working on a system to compose loosely coupled heterogeneous models and simulations to inform health and health policy decisions. One of the founders of the field of service science,  Dr Maglio is the founder of California Center for Service Science, a virtual, cross-campus organization aimed at advancing the frontier of service research and education, and seeking to put California at the forefront of service innovation.  Dr Maglio is also Editor-in-Chief of Service Science (INFORMS), serves on the editorial board of the Journal of Service Research (Sage), and is lead editor of the Handbook of Service Science (Springer). His recent co-authored book, Taming Information Technology: Lessons from Studies of System Administrators (Oxfords University Press), documents results of a decade-long project examining work practices in service delivery. He has chaired or co-chaired many conferences related to service science, including the The Art and Science of Service (2011), the International Conference on Service-Oriented Computing (2010), Frontiers in Service (2007), the Sixteenth International Conference on Management of Technology (2007), the First ACM Symposium on Computer-Human Interaction for Managing Information Technology (2007), and the Service Science, Management, Engineering Minitrack at the Hawaii International Conference on Systems Science (2008-2012). Dr Maglio has published more than 100 scientific papers in various areas of computer science, cognitive science, and service science, and is an ACM Distinguished Scientist. At UC Merced, he has taught service science since 2007.

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