Haluk Demirkan

ISSIP Ambassadors to Hawaii International Conference on System Sciences (HICSS) and Center for Service Leadership, Arizona State University

Dr. Haluk Demirkan is a Professor of Service Science, Information Systems & Supply Chain Management, and the Founder & Executive Director of Center for Information Based Management at the Milgard School of Business, University of Washington (UW)-Tacoma. His achievements brought him an international leadership and reputation in analytics & design-led service science & innovation with smart service systems. Recently he is working on digitization of business models with smart services & internet-of-things for profitability and growth. Prior to UW, he was a Professor of Information Systems and a Research Professor for the Center for Advancing Business through Information Technology at W.P. Carey School of Business, Arizona State University.

Education: He received a Ph.D. in Information Systems and Operations Management; Post Master of Engineering and Master of Engineering in Industrial and Systems Engineering from the University of Florida, and Bachelor of Science in Mechanical Engineering from Istanbul Technical University. He also holds a PMP Certification from the Project Management Institute.

Professional Work & Executive Education Experience: He has almost 20 years of professional work and executive education experience on business intelligence & analytics at more than 30 Fortune 100 companies such as American Express, Bank of America, IBM, Intel, Premier Healthcare, MicroStrategy, Teradata, Procter & Gamble, Lending Tree, Lowes, Darden Restaurants and Discount Autoparts. Industry positions he held include principle consultant and technical manager for MicroStrategy, and process engineer and project manager for AT&T Universal Cards/Bell Labs and Citibank.

Teaching: He has 15 years of consistently excellent and effective higher education cross-disciplinary teaching (e.g. IS, SCM, OM, MKT, ACCT and Industrial Eng.) and mentorship (10 PhD students) experiences (face-to-face & online) at the executive, graduate (e.g. MBA, MSIM, MAIS, MA, PhD) and undergraduate levels at national and international universities. Also, he has been providing industry training for 15+ years.

Research: His main research and teaching interests are on service science & sustainable innovations; strategic service transformation & information systems for competitive advantage & business growth; process, service & business model innovations; business-, social- & cloud-intelligence & analytics, big data analysis; service supply chain management; service-oriented ecosystem including SOA, SOI & cloud computing. His research productivity and quality resulted with more than 150 research publications (such as JMIS, JAIS, JSR, IEEE SMC, EJOR, ECRA, DSS, CACM, IJSS, and others), 2 research books, 1000+ citations in Google Scholar, research funding and collaborations with companies like Intel, American Express, MicroStrategy, IBM, Mayo Clinic, MediServe. In 2012, with IBM, Cisco and HP, he co-found (the Board of Director of) the International Society of Service Innovation Professionals.

He received various awards and honors (e.g. In 2013 ranked 6th and in 2011 ranked 50th in Top-100 World-wide Researchers according to the Association for Information Systems sanctioned World-wide Research Rankings, IBM Research Faculty, IEEE Computer Society, and the best article award from Journal of Service Research). He is also a Research Fellow for the Center for Services Leadership at W.P. Carey School of Business, Arizona State University.

As a special recognition of his reputation, he has been invited to play leading service roles (e.g. track chair for the Analytics, Mobile and Service Science Track at HICSS Conference; advisory board membership for Teradata University Network, Service Research and Innovation Institute, and the Global Text Project). He is also a Co-Editor of a Book Collection “Service Systems and Innovations in Business and Society”, in Business Expert Press. He is a member of the Institute for Operations Research and Management Science (INFORMS), Association for Information Systems (AIS) and Project Management Institute (PMI).

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