ISSIP, President, and BOD Member: Charlie Bess, HP

Charles Bess is a Fellow in the HP Services and Solutions Research lab focusing on next generation business value generation. In his career, he has been the leader of HP’s global architecture capability, the Chief Technologist for numerous large clients and internal structures for HP and EDS. He is an avid blogger and regularly publishes outside HP. more…


Jeffrey Welser, ISSIP Vice President

Dr. Jeffrey Welser is currently the Director of Almaden Services Research, managing a portfolio of research on improved business processes, analytics, software, and technology aimed at both enabling IBM’s Global Business and Technology services divisions, and advancing the study of Services Science. Dr. Welser received his PhD in Electrical Engineering from Stanford University more…

Secretary / Treasurer (acting), BOD Member: Jim Spohrer, Director, IBM

Jim Spohrer is the IBM Innovation Champion and Director of the IBM University Programs World Wide. He was the founding Director of service research at IBM and has widely published on service science and engineering. He received his undergraduate degree in Physics from MIT and his PhD in Computer Science/Artificial Intelligence from Yale University.

Executive Director: Yassi Moghaddam, ISSIP

Yassi Moghaddam is the Executive Director of International Society of Service Innovation Professionals,, a global organization promoting “service innovation for our interconnected world”, and advancing a whole system approach to innovation in business and society. She is also the Managing Director of Stradanet, more…

Board Member: Sunil Kripalani, VP Cisco

Sunil Kripalani is Vice President, Cisco Services Technology Group, responsible for the strategic direction and development of Software technologies enabling Cisco’s global services business. He leads a team of professionals around the world focused on developing, licensing and acquiring software assets which help our customers design, build and operate network solutions. more…

ISSIP Past President: Ammar Rayes, Director, Distinguished Engineer, Cisco

Ammar Rayes is a Distinguished Engineer at Cisco Systems. He has been at the core of developing IP-based network and service management solutions for over 20 years. His main areas of expertise include Smart Services, NMS/OSS, Big Data, Cloud, Mobility, Performance and Traffic Engineering, and more…

BOD Member: Ralph Badinelli, Professor, Virginia Tech

Ralph Badinelli is a professor in the Department of Business Information Technology of the Pamplin College of Business of Virginia Tech. He received Ph.D. and M.S. degrees in Management from the Krannert Graduate School of Business of Purdue University, an M.S. degree in Physics from Purdue University, and a B.S. degree in Mathematics and Physics more…

BOD Member: Haluk Demirkan, Professor, University of Washington

Dr. Haluk Demirkan is a Professor of Service Science, Information Systems & Supply Chain Management, and the Founder & Executive Director of Center for Information Based Management at the Milgard School of Business, University of Washington (UW)-Tacoma. His achievements brought him an international leadership and reputation inanalytics & design-led more…

Monique Morrow, ISSIP Vice President Elect 2015,

Monique Morrow holds the title of CTO Cisco Services with a focus of developing strategic technology and business architectures for Cisco customers and partners With over 13+ years at Cisco though, Monique had been engaged with Cisco during the start up days in the mid-1980s, Monique’s journey has taken her from Customer Advocacy to Corporate Consulting Engineering more…