The mission of the Education & Research SIG is to increase quantity and quality of service science related educational materials, courses and degree programs as well as open data sets for service systems research, to increase the number of T-shaped service innovators globally. You may find additional information about this SIG by clicking on the links below.

You may also contact Jim Spohrer, the Education & Research SIG Leader, for more information or to become a member.


Jim Spohrer, IBM (Chair)
Haluk Demirkan, ASU(Vice Chair)
Ralph Badinelli, Virgina Tech (Secretary)
Louis Freund, San Jose State University (Treasurer)
Andrzej Rucinski, The University of New Hampshire
Arnold Beekes, The Netherlands
Bill Hefley, University of Pittsburgh
Brian A Hagaman, IBM
Christian Eggenberger, IBM
Dianne Fodell, IBM
Hunter Hastings, Hult International Business School
Jeff Saperstein, Hult International Business School
Kazyyoshi Hidaka, Tokyo Institute of Technology
Kelly Lyons, Unv. of Toronto
Khaled Mabrouk
Les Johnson, The University of Melbourne
Mark Anderson, former IBM, New Zealand
Mohammad Manzur Murshed, Tokyo Institute of Technology
Moises Cases, Austin Community College
Monica Dragoicea, Politehnica University of Bucharest
Nagendra Kumar, Cisco
Niels Feldmann, Karlsruhe Institute of Technology & IBM
Om D Deshmukh, IBM India
Pedro Mendes, Virginia Tech
Rajiv Narvekar, Tata
Robert Harmon, Portland State University
Roland Padilla, The University of Melbourne
Simon Milton, The University of Melbourne
Stephen Kwan, San Jose State University
Terri L. Griffith, Santa Clara University
Theodor Borangiu, IBM University Relations, Romania
Wendy Murphy, IBM
William Lim, Toling Corporation
Yassi Moghaddam, ISSIP
Yuriko Sawatani, Japan Science and Technology Agency